IBM IBM Certified Specialist 000-156

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IBM System x Server Family Technical Support V1 Sample Questions:

1. A System x technical specialist has a prospective customer who is excited about PureFlex and is working on configurations for a large complex opportunity. During the engagement the customer has changed the design several times and has significantly increased the scope. What steps should the technical specialist take to make sure the customer is satisfied with the solution?

A) Engage Techline to assess configurations and assist in preparing for a TDA
B) Request Techline create configurations
C) Perform knowledge transfer of design requirements with the customer
D) Request Techline to perform an on site TDA

2. A customer is asking if the new IBM UEFI recognizes their Windows 2003 Enterprise Operating System. Which of the following is the correct answer?

A) UEFI can support Windows 2003 Enterprise in native mode
B) UEFI can emulate BIOS and support Windows 2003 with no performance impact
C) An upgrade must be done to Windows 2008 Enterprise x64
D) UEFI only supports Windows 2003 as a virtual machine guest (VMware or Hyper-V)

3. Throughout the sales process the sales professional has been a valued resource to a client who purchased a Flex Chassis with a FSM and five x240 nodes. The client runs into an issue and reaches out to the sales professional for help. Which of the following actions is appropriate?

A) Begin to troubleshoot the issue for the client.
B) Tell the client you are a presales resource and cannot help.
C) Recommend they open a service call.
D) Tell them to google their issue online.

4. A System x technical expert is working on a customer solution that includes PureFlex and Power nodes. Which of the following configuration tools offers the ability to create a hybrid PureFlex configuration?

A) xREF
B) SSCT
C) eConfig
D) xConfig

5. A customer is planning for a new large x3850 X5 server installation. Which of the following steps should the technical specialist take to ensure success?

A) Create an implementation plan
B) Engage local FTSS for implementation
C) Conduct a TDA
D) Provide detailed TCO analysis

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