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Avaya 132-S-712 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Design Requirements & Planning | 25% | - Capacity and scalability considerations - Hardware and software specifications - Telephony and CTI integration planning |
| Topic 2: Proactive Contact Architecture & Overview | 20% | - Standalone vs integrated deployments - System components and deployment models - High-level functionality and capabilities |
| Topic 3: Reliability & Support | 15% | - Redundancy and high availability design - System sizing and performance guidelines - End-of-life and migration considerations |
| Topic 4: Integration & Interfaces | 25% | - Integration with Avaya Communication Manager - Database and reporting connectivity - CTI, PG230RM and dialer interfaces |
| Topic 5: Campaign & Dialing Strategy | 15% | - Predictive, progressive and preview dialing modes - Call flow and agent application design - Compliance and operational considerations |
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