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The benefit in Obtaining the 1Z0-325 Exam Certification
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Oracle 1z0-325日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Knowledge and Answer Management | - Set up answer access and visibility - Create and organize answers - Manage knowledge base categories |
| Application Appearance | - Create Navigation Sets - Configure Customizable Menus - Create and implement Workspaces - Design Agent Interfaces |
| Site Configuration and Administration | - Passport configurations - Search priority and keywords - System settings and configuration - Message templates and variables |
| Analytics and Reporting | - Configure dashboards - Define report access and sharing - Create standard and custom reports |
| Staff and Profile Management | - Set up staff accounts and roles - Define permissions and access rights - Configure agent workflows - Create and manage profiles |
| Customer Portal | - Portal deployment and configuration - Portal access control - Self-service functionality setup |
| Customer Interaction Tools | - Configure Chat and Co-Browse - Manage email and response channels - Set up feedback and surveys |
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