Avaya Avaya-Certification 3303

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Avaya 3303 Exam Syllabus Topics:

Avaya Proactive Contact Implementation and Maintenance Sample Questions:

Question #1
Agents are no longer being acquired or released.Which two command-line troubleshooting tools can be used to see if all of the blend processes are still running? (Choose two.)

A. rpm -I
B. cbaui
C. vmstat
D. check_pds

Question #2
To enable the use of Predictive Blend Agents on a dialer, which two types of licenses are acquired from the WebLM server? (Choose two.)

A. Predictive Agent License
B. Preview Agent License
C. Basic Agent License
D. Supervisor License
E. Common Agent License

Question #3
A system operator needs to configure telephone numbers in 720-435-xxxx to be in the Mountain No Daylight time zone (K). The exhibit shows the current configuration for the 720 area code.
What must the system operator do to make the required changes?

A. Add the area code and prefix "720:435" to K - Mountain No Daylight.
B. Add the area code "720" to K - Mountain No Daylight.
C. Delete "720" from J - Mountain Daylight,then add "720" to K - Mountain NoDaylight.
D. Modify time zone designation from J -Mountain Daylight to K - Mountain No Daylight for area code and prefix "720:435".
E. Delete "720" from J - Mountain Daylight, then add "720:435" to K - Mountain No Daylight.

Question #4
In the Proactive Contact Analyst application, what is the default duration for which you get the data on non-monthly Agent Activity reports?

A. six months plus the current month
B. since the dialer was installed
C. three months plus the current month
D. The current month

Question #5
Which two statements describe what the LATELIST/LATEMARK feature does? (Choose two.)

A. Retain the ENTRYDATE field on consecutive day's downloads, and if desired, mark a record un-callable after x days on the system.
B. Retain historical calling statistics for the last five attempts on each phone on consecutive day'sdownloads (e.g. date and time of call and completion code).
C. Copy missing records from the prior day's calling list to the newly downloaded calling list.
D. Retain recall configuration data set on account on consecutive day's download.
E. Mark duplicate records as unable to be called.

Solutions: