Avaya Avaya Aura 3305

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Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

1. Under Skill configuration, the cache freshness Is 10 seconds and slacktime is 5 seconds.
When the first call arrives into the system, Intelligent Customer Routing (ICR) Core performs polling and updates cache with the routing result for this skill and provides routine] Information to this < After 12 seconds, another call arrives for the same skill.
What would happen next?

A) IRC Core will not perform polling. It provides routing information from the cache.
B) ICR Core provides routing information from the cache. It then performs polling and updates the cache.
C) ICR Core performs polling and provides routing information, but the cache is not updated.
D) ICR Core performs polling and updates the cache. II then provides routine) information to this call.

2. You have setup up an application server and installed the runtimeconfig.war. When accessing the runtimeconfig web application http: //<hostname>: <port>/runtimeconfig), you receive the following error:
org.apache, jasper.JasperException: javax.servlet.ServletException: java lang.NoClassDefFoundError: com/avaya/runtimecommon/plat forms/Tool kit
How do you correct this Issue?

A) Re-install the runtimeconfig.war file.
B) Check that the Web License Manager (WebLM) is running. If not start WebLM.
C) Restart Avaya Aura Experience Portal.
D) Make sure the runtime support files are installed in the correct location.

3. Your customer has configured VoIP connectivity on Avaya Aura Experience Portal. Calls made to the system are not responding with the correct speech recognition response.
What two items should he checked to resolve this situation? (Choose two)

A) the Call Data Summary Report
B) the error logs in the speech recognition server
C) the audio/basic and audio/x-alaw-basic settings In the Web Administration screen
D) the content of the Avaya network log server.log/log

4. You have just installed Proactive Outreach Manager (POM) '? SP A or newer on your Avaya Aura Experience Portal (AAI P) 6.0- You attempt to start the POM services and receive the following message:
Connection to the database failed. Please configure the database before starting POM server.
Which step must you take to correct the issues and continue with this procedure?

A) The password for the PostgreSQL user Postgres is incorrect. Login to Experience Portal Manager (EPM) from Linux prompt with Postgres user permissions and run psql VoicePortal; alter user Postgres password 'password'; \q
B) The SPOM_HOME/config/PIMHibernate-cfg.xml file information is incorrect. Login to EPM from Linux prompt with root user permissions and either replace it with a correct copy or run $POM_HOME/bin/installDB.sh SPOM_HOME.
C) The $CATALINA_HOME/lib/config/voiceportal.properties file information is incorrect. Login to EPM from Linux prompt with root user permissions and either replace it with a correct copy or run $AVAYA__HOME Support/VP_Tools/SetDbPassword/SetDbPassword.sh update -u Postgres -p password.
D) The PostgreSQL database is not running. Login to EPM from Linux prompt with root user permissions and run "service Postgres ql start

5. Avaya Proactive Outreach Manager (POM) requires access to a database. Which two database types are supported? (Choose two)

A) Sybase 12.5 or higher
B) Informix 9.21.UC4
C) Oracle 0.0 or higher Id
D) Postgres 8.2.3 or higher
E) MS SQL Server 2000

Solutions: