Avaya ACIS 3306

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Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:

1. You have the following servers:
1.Avaya Contact Recorder Master
2.Avaya Contact Recorder Standby
3.Avaya Contact Recorder Slave
4.Centralize Search and Replay Server
What is the correct order for upgrading the Avaya Contact Recorder Servers?

A) 4, 1, 3, 2
B) 1, 3, 2, 4
C) 3, 1, 2, 4
D) 2, 1, 3, 4

2. A customer has indicated that they need to record some conversations using TDM tapping. You need to install a TDM Trunk side tap in one of your Avaya Contact Recorders.
Which operating systems are supported TDM recording?

A) RedHat Linux 5.3
B) Windows Server 2008 R2 648 Bit
C) Windows Server 2000 32Bit
D) RedHat Linux 5.2

3. The Status Detail under the Enterprise Reporting --> App Admin --> ETL Status tab, shows task failed.
Which windows 2008 component specifically related to ETL should be checked?

A) Windows Component Services
B) Windows Services
C) Windows Event Viewer
D) Windows Task Scheduler

4. A technician is trying to integrate the Avaya Contact Recorder with the Avaya Aura@ Contact Center, in the SIP based Contact Center.
Assuming that only requirement is to record inbound calls through the hunt group or the queue, where does the Avaya Contact Recorder obtain CTI information?

A) Meridian Link Services on the Avaya Aura@ Contact Center
B) Application Enablement Services
C) eQuality Balance CTI Events Input
D) CTI Lick as configured on the Communication Manager
E) Communication Control Toolkit

5. A customer's Avaya Contact Recorder has been in production for the last 5 years. Recently you have noticed that the var partition is low on disk space, even after performing the database vacuum and clearing unwanted files from the partition.
What is the first step that must be performed to bring the size down?

A) Identify the customer retention requirement, and delete the old call recording from the call partition.
B) Identify the customer retention requirement, Login to the PostgresSQL, and delete the old call details manually.
C) Identify the customer retention requirement, and Go to General Setup - - > Recorder and change the "Retain call details for (months)" setting in the Avaya Contact Recorder webpage.
D) Go to General Setup - - > Recorder and Change "Allow Full Database Vacuum on Startup if required"

Solutions: