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Avaya 3306 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Exam |
| Exam Number: | 3306 |
| Exam Format: | Multiple Choice, Scenario-based |
| Related Certifications: | Avaya Certified Support Specialist (ACSS) |
| Exam Price: | $65 USD |
| Certificate Validity Period: | 2 years |
| Real Exam Qty: | 65 |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Passing Score: | 70% |
| Recommended Training: | Avaya Contact Recording and Quality Monitoring Implementation |
| Exam Registration: | Avaya Learning & Certification Portal Pearson VUE Testing Service |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Proctored online or at authorized testing centers |
| Pre Condition: | Basic knowledge of Avaya Aura Contact Center, VoIP, SIP, and server administration; recommended completion of Avaya official training courses |
| Official Syllabus URL: | https://support.avaya.com/certification/ |
Avaya 3306 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Installation and Configuration | 30% | - Pre-installation requirements and preparation - Server installation and software setup - Integration with Avaya Communication Manager and AES - Network configuration, NIC settings, and ports |
| Topic 2: Avaya Contact Recording (ACR) Architecture | 25% | - Deployment models: single-server, distributed, redundant - System components and server roles - Supported environments and integration options |
| Topic 3: Maintenance, Troubleshooting & Reporting | 20% | - Enterprise Reporting setup and report generation - Backup, restore, and software updates - Common issues and resolution procedures - System health monitoring and log analysis |
| Topic 4: Avaya Quality Monitoring (AQM) Integration & Setup | 25% | - AQM architecture and component interaction - Recording modes and business rules configuration - Connecting ACR with AQM servers - User roles, permissions, and access control |
3306 Exam FAQ: What You Need to Know Before You Book
How many questions are on the 3306 exam, and how long do I have?
The Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance exam includes 65 questions and gives you 90 minutes to finish. That works out to a tight per-question pace, so flagging a hard item and moving on is usually smarter than getting stuck. Before test day, sit at least one full timed session with the Dumpleader test engine — practicing under the clock is the fastest way to build the rhythm the real 3306 exam demands.
What is the 3306 certification exam all about?
The 3306 exam is the official Avaya exam that leads to the Avaya Certified Implementation Specialist (ACIS) certification, positioned at the Specialist level. It validates the skills employers expect from certified professionals, and passing it is a concrete step forward in an IT career. It is also connected with other credentials in the same track, including Avaya Certified Support Specialist (ACSS).
Can I try the 3306 practice questions before I buy?
Yes. Dumpleader offers a free PDF demo of the Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance material, so you can check the question style and answer quality before paying. After purchase, your product includes 365 days of free updates; once that period expires, you can extend the update service at a 50% discount from your member zone.
What score do I need to pass the 3306 exam, and what does it cost?
The passing score for the Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance exam is 70%, and the official registration fee is $65 USD. Keep in mind that a failed attempt means paying the full fee again to retake it. A sensible approach is to test yourself first with Dumpleader practice questions and only book your seat once your mock scores sit comfortably above 70%.
What topics are covered in the 3306 exam?
The Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance exam is organized into 4 domains. The main ones include Maintenance, Troubleshooting & Reporting (20%); Installation and Configuration (30%); Avaya Quality Monitoring (AQM) Integration & Setup (25%). Weightings tell you where to spend most of your study time, and the full topic breakdown is listed in the exam outline section above on this page.
How do I register for the Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance exam?
You can book the 3306 exam through the official registration channels below:
The exam is delivered as Proctored online or at authorized testing centers, so pick the option that fits your schedule when booking.
What happens if I fail the 3306 exam, and how is my purchase delivered?
If you take the Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance exam within 60 days of your purchase and do not pass, you can apply for a full refund under the Dumpleader refund policy. The claim requires a scanned enrollment slip and your official Score Report in PDF, submitted within 2 days after the exam; claims are processed within 7 days. Note that the guarantee applies only to the corresponding exam — attempts taken within 3 days of purchase, downloaded-but-never-taken exams, free materials, and expired orders are not covered, and the candidate name must match the payer name. Prefer new material instead of a refund? You can swap for two free exam products of equal value and keep the update service on your original purchase. As for delivery, everything is instant: the download link reaches your mailbox within one minute of payment (contact support if nothing arrives within 2 hours), and there is no limit on how many computers you can install it on.
Are there any prerequisites for the 3306 exam?
Basic knowledge of Avaya Aura Contact Center, VoIP, SIP, and server administration; recommended completion of Avaya official training courses Requirements like these can change, so before you book, confirm the current eligibility rules on the official page: https://support.avaya.com/certification/.
What official training is recommended for the Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance exam?
Avaya recommends the following training options for 3306 candidates:
Official courses build the theory; the 65 practice questions from Dumpleader then let you measure how ready you actually are for the real exam.
Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:
Question #1
You have the following servers:
1.Avaya Contact Recorder Master
2.Avaya Contact Recorder Standby
3.Avaya Contact Recorder Slave
4.Centralize Search and Replay Server
What is the correct order for upgrading the Avaya Contact Recorder Servers?
A. 4, 1, 3, 2
B. 1, 3, 2, 4
C. 3, 1, 2, 4
D. 2, 1, 3, 4
Question #2
A customer has indicated that they need to record some conversations using TDM tapping. You need to install a TDM Trunk side tap in one of your Avaya Contact Recorders.
Which operating systems are supported TDM recording?
A. RedHat Linux 5.3
B. Windows Server 2008 R2 648 Bit
C. Windows Server 2000 32Bit
D. RedHat Linux 5.2
Question #3
The Status Detail under the Enterprise Reporting --> App Admin --> ETL Status tab, shows task failed.
Which windows 2008 component specifically related to ETL should be checked?
A. Windows Component Services
B. Windows Services
C. Windows Event Viewer
D. Windows Task Scheduler
Question #4
A technician is trying to integrate the Avaya Contact Recorder with the Avaya Aura@ Contact Center, in the SIP based Contact Center.
Assuming that only requirement is to record inbound calls through the hunt group or the queue, where does the Avaya Contact Recorder obtain CTI information?
A. Meridian Link Services on the Avaya Aura@ Contact Center
B. Application Enablement Services
C. eQuality Balance CTI Events Input
D. CTI Lick as configured on the Communication Manager
E. Communication Control Toolkit
Question #5
A customer's Avaya Contact Recorder has been in production for the last 5 years. Recently you have noticed that the var partition is low on disk space, even after performing the database vacuum and clearing unwanted files from the partition.
What is the first step that must be performed to bring the size down?
A. Identify the customer retention requirement, and delete the old call recording from the call partition.
B. Identify the customer retention requirement, Login to the PostgresSQL, and delete the old call details manually.
C. Identify the customer retention requirement, and Go to General Setup - - > Recorder and change the "Retain call details for (months)" setting in the Avaya Contact Recorder webpage.
D. Go to General Setup - - > Recorder and Change "Allow Full Database Vacuum on Startup if required"
Solutions:
| Question #1 Correct Answer: B | Question #2 Correct Answer: B | Question #3 Correct Answer: D | Question #4 Correct Answer: E | Question #5 Correct Answer: C |







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