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Avaya 46150T Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Support and Services | - IP Office Support Services
|
| Topic 2: Platform Architecture and Infrastructure | - Supported Platforms
|
| Topic 3: Avaya IP Office Platform Overview | - Positioning of Avaya IP Office
|
| Topic 4: Unified Communications and Mobility | - Mobility Solutions
|
| Topic 5: Customer Requirements Analysis | - Solution Recommendation
|
| Topic 6: IP Office Editions and Deployment Models | - Deployment Scenarios
|
Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:
Question 1
Your customer tells you that they have been having issues related to agent productivity and compliance, but that their current system doesn't provide away to track or measure performance.
Which feature of Avaya IX TM Workforce Engagement Select would enables them to create customizable, role-based scorecards and dashboards to measure the performance of all agents, queues, teams, groups, sites and lines of business supported by the contact center?
A. Quality Management
B. Coach and Learn
C. Contact Recording
D. Live Monitor
E. Analyze module
Question 2
A prospective customer contact says, "We're in growth mode. Our only priority is things that help us bring service to new markets."
Which of the following attributes will be the focus of your proposal?
A. Resilient
B. Simple
C. Modular
D. Scalable
E. Secure
Question 3
A potential customer in the Hospitality market is looking for a communication solution sized for hotel branches, with high-quality endpoints that will allow them to customize functionality and add their own branding.
Which of the following products will satisfy that need? (Select two.)
A. Avaya Aura
B. Avaya DECT-6 wireless endpoints
C. Avaya IP Office TM
D. Avaya Vantage K165 endpoints
E. Avaya J-169 desk phones
Question 4
What features does Avaya Call Reporting provide, which Media Manager does not? (Select three.)
A. Basic call recording
B. Customizable reporting
C. Real-time agent wallboards and dashboards
D. Integrated video capture for agents and callers
E. Complete and searchable call data
Solutions:
| Question 1 Answer: A | Question 2 Answer: E | Question 3 Answer: B,D | Question 4 Answer: A,B,C |
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