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Apple 9L0-010 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Networking and Connectivity | - Network configuration
|
| Service Procedures and Safety | - Customer support procedures
|
| macOS System Fundamentals | - Operating system installation and configuration
|
| Macintosh Hardware Fundamentals | - Mac hardware architecture overview
|
Apple Macintosh Service Certification Sample Questions:
1. Verifying that a computer functions properly after you repair it ensures that _____. SELECT THREE
A) no new problems have been introduced during the repair
B) third-party software is working
C) the computer falls under service warranty
D) the original issue has been resolved
E) the computer will continue to function after the repair
2. You should periodically _____ your ESD mats.
A) turn over
B) clean
C) disconnect
D) replace
3. A customer asks about RAM speed requirements to upgrade his Mac. To which Apple support site resource should you refer this customer?
A) Technician Guide
B) Specifications
C) Downloads
D) Discussions
4. Which of the following is a valid precaution you should take when you begin working inside a MacBook Pro (13-inch, Mid 2010)?
A) Reset the SMC.
B) Disconnect the optical drive.
C) Remove the hard drive.
D) Disconnect the main battery.
5. You want to follow ESD prevention rules, but your work area is too small for you to be tethered with a wired wrist strap. What is one acceptable alternative solution to this issue?
A) Work on the floor instead of a table.
B) Use a grounded ESD heel strap.
C) Do not practice ESD prevention.
D) Use a wireless wrist strap.
Solutions:
| Question # 1 Answer: A,D,E | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: B |
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