Salesforce Accredited Professional AP-209

Salesforce AP-209 Exam Syllabus Topics:

Reference: https://trailheadacademy.salesforce.com/certificate/exam-advanced-field-service-ap---AP-209

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Salesforce Advanced Field Service Accredited Professional Sample Questions:

Question #1
Universal Containers services customers in the public sector. When technicians are needed for repair jobs in government buildings, it is crucial that only technicians with the relevant security badge are selected for the job.
Which two configuration options can a consultant recommend to achieve the business requirement?

A. Use time-phased skills in order to ensure that only resources with security badges can perform the job
B. Include the 'Extended Match' Work Rule in the relevant Scheduling Policies
C. Include the 'Match Boolean' Work Rule in the relevant Scheduling Policies
D. Create 'Resource Preferences' of Type 'Required' for Accounts that require specific Service Resources
E. Create an Apex Trigger that deletes 'Assigned Resources' that are not defined as 'Required Resources' for the Account

Question #2
Universal Containers uses In-Day Optimization to optimize a Service Territory schedule during working hours. The dispatchers have recently noticed that In-Day Optimization reschedules Service Appointments in status 'In Progress' to other Service Resources, which requires them to correct the schedule manually.
What should a consultant recommend to troubleshoot this behavior?

A. Check if the 'Optimization Request' status is 'In Progress'
B. Review if the 'In Progress' status is configured in 'Status Transitions' under 'Field Service Settings'.
C. Check if the Scheduling Policy includes the 'Resource Availability' Work Rule.
D. Review if the 'In Progress' status is excluded from In-Day Optimization under 'Field Service Settings'.

Question #3
After running an optimization request for the next day, the dispatcher at Green Energy Solutions had noticed that the schedule of most of the Service Appointments has not changed at all, even though there were other better available options, considering the Service Objectives defined within the Scheduling Policy that was used for the Global Optimization.
What are three potential reasons for this behavior? (Choose 3 options)

A. Most of the Service Appointments had the 'Pinned' checkbox set to 'True'
B. Most of the Service Appointments were in a status that's considered as 'Pinned' by Global Optimization
C. Most of the Service Appointments were scheduled while violating one or more of the Work Rules defined within the Scheduling Policy that was used for the optimization
D. Most of the Service Appointments had an Arrival Window defined
E. Most of the Service Appointments had a very high priority

Question #4
Green Energy Solutions are trying to forecast the number and type of licenses needed to be purchased to support the following resource structure:
Service Territory A has 2 internal resources and 2 contractors set as capacity-based resources: ABC and XYZ, both represent a contractor company. ABC contracting company has 3 individual resources and XYZ contracting company has 4 individual resources.
What type of Field Service licenses and how many of each should Green Energy Solutions purchase?

A. 1 Dispatcher, 2 Technicians, and 2 Contractors, plus 7 Contractors (3 for ABC and 4 for XYZ)
B. 1 Dispatcher, 9 Technicians, and 2 Contractors
C. 2 Dispatchers, 2 Technicians, and 1 Contractor, plus 7 Contractors (3 for ABC and 4 for XYZ)
D. 1 Dispatcher, 1 Technician, and 3 Contractors, plus 7 Contractors (3 for ABC and 4 for XYZ)

Question #5
Dispatchers have noticed that every time they run Global Optimization it fails. They have verified that the
'Optimization User' is active.
How can an admin troubleshoot this issue?

A. Log a support ticket
B. Verify that the dispatcher user has the relevant Permission Sets to run Optimization
C. Run 'Health Check' using the 'Horizon Based Validations'
D. Verify that Optimization is enabled in the org

Solutions: