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The KPI Institute C-KPIP Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: KPI Implementation | - Data Visualization
|
| Topic 2: KPI Selection and Design | - KPI Documentation
|
| Topic 3: KPI Management System | - Performance Management Integration
|
| Topic 4: KPI Fundamentals | - Understanding KPIs
|
The KPI Institute Certified KPI Professional Sample Questions:
Question 1
Which of the following KPIs will influence "Service backlog (#)"?
A. Service complaints responded to (%)
B. Revenue ($)
C. Productivity
D. Service lead time (# / time)
Question 2
Which of the following stakeholders should be involved in the KPI selection for a Service Level Agreement (SLA)?
A. Competitors
B. General public
C. Suppliers
D. None of the answers
Question 3
For "Orders delivered on time (%)", the trend is good when:
A. This is not a KPI
B. Within range
C. Increasing
D. Decreasing
Question 4
As part of the Value Flow Analysis, Process KPIs reflect:
A. Transformation characteristics
B. Resource allocation
C. The impact of outputs generated
D. All the answers
Question 5
Which of the following statements is considered to be a KPI activation tool?
A. Data gathering process map
B. Heinrich's Pyramid
C. Ishikawa diagram
D. Performance Healthogram
Solutions:
| Question 1 Answer: D | Question 2 Answer: C | Question 3 Answer: C | Question 4 Answer: A | Question 5 Answer: A |
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