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Peoplecert CMS7 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Generic Concepts and Definitions | 10% | - Service Level Agreements - Key Terminology - Service Assets and Configuration |
| Service Management as a Practice | 15% | - Stakeholders and Value Creation - Concept of Service and Service Management - Governance and Best Practice |
| Selected ITIL Processes | 25% | - Release and Deployment Management - Incident Management - Service Asset and Configuration Management - Service Level Management - Change Management - Problem Management |
| Technology and Architecture | 5% | - Architectural Considerations - Enabling Technology |
| Key Principles and Models | 15% | - Deming Cycle - Service Portfolio - Process Model - Governance Model |
| Functions and Roles | 10% | - Application Management - Service Desk - IT Operations Management - Key Roles - Technical Management |
| ITIL Service Lifecycle | 20% | - Service Strategy - Service Design - Service Operation - Continual Service Improvement - Service Transition |
Peoplecert ITIL V3 Foundation Sample Questions:
1. When can a known error record be raised?
1.At any time when it would be useful to do so
2.After a workaround has been found
A) 2 only
B) Neither of the above
C) 1 only
D) Both of the above
2. Which of the following statements is CORRECT?
A) The configuration management system is part of the service knowledge management system
B) The configuration management system is part of the configuration management database
C) The service knowledge management system is part of the configuration management system
D) The configuration management system is part of the known error database
3. Which process is responsible for eliminating recurring incidents and minimizing the impact of incidents that cannot be prevented?
A) Service Level Management
B) Change Management
C) Problem Management
D) Event Management
4. When should tests for a new service be designed?
A) Before the service is designed
B) As part of Service Transition
C) At the same time as the service is designed
D) After the service has been designed, before the service is handed over to Service Transition
5. Which Functions are included in IT Operations Management?
A) IT Operations Control and Facilities Management
B) Facilities Management and Release Management
C) Technical Management and Change Management
D) Network Management and Application Management
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: A |
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