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HP HP2-B102 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Printing solutions and services | - Security and document workflow
|
| Customer solutions positioning | - Competitive positioning
|
| Imaging and Printing Fundamentals | - Sales fundamentals for HP solutions
|
HP Imaging and Printing Sales Fundamentals Sample Questions:
1. What is the advantage of HP Care Packs?
A) They are included in the standard product warranty,
B) They are easy to buy, easy to use, and flexible.
C) They include free upgrades to HP devices.
D) They can be purchased for third-party products.
2. What is the HP Print Cost Estimator?
A) a print management solution that monitors HP color printers for cost estimations and reports
B) software sold by HP distributors that allows the creation of supply contracts, including a print cost overview
C) an HP internal tool that allows the account manager to train HP partners on cost-per-page calculations
D) a free tool that enables HP partners and customers to perform print cost analyses for their own documents before printing
3. What is the purpose of up-selling?
A) to sell on-site services
B) to sell accessories
C) to sell higher value products by series, family, or category
D) to sell additional, third-party solutions
4. What is an advantage of HP Instant-on Fuser Technology?
A) It works specifically with color toner to make colors more vivid.
B) It is an additional accessory that you can sell to increase your margin.
C) It can be turned on and turned off by the person printing so it does not waste energy.
D) It virtually eliminates the wait time for the fuser to heat up.
5. Which imaging and printing process is becoming less important because of the capability to produce digital content?
A) scanning
B) emailing
C) stapling
D) copying
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: A |
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