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HP HP2-H29 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: HP Retail Point of Sale Solutions Portfolio | 35% | - Software and integrated solutions - Security, manageability and reliability features - HP POS hardware systems and peripherals |
| Topic 2: Industry and Customer Environment | 20% | - Customer business requirements and pain points - Retail technology standards and ecosystem - Retail and hospitality market trends |
| Topic 3: Solution Positioning and Value Proposition | 25% | - Warranty and support services - ROI and total cost of ownership - Differentiators vs competing offerings |
| Topic 4: Sales Process and Customer Engagement | 20% | - Presenting and demonstrating solutions - Addressing objections and closing sales - Needs assessment and solution matching |
HP Selling HP Retail Point of Sale Solutions - Sample Questions:
Question #1
What can HP retail peripherals enable a retailer to do?
A. reduce transaction times
B. organize transactions
C. offer add on sales at point of purchase
D. improve the sales presentation
Question #2
Which key global technology trend is driving retail?
A. cross channel, mobile, customer intimacy, data analytics and cloud
B. global compliance to green initiatives
C. the need to compete with online vendors
D. the use of standard PCs in place of POS solutions
Question #3
What do 40% of shoppers say that digital displays, such as video walls, can cause them to do?
A. spend more time in the store
B. recommend products to others
C. change what they buy
D. return to the retailer again
Question #4
Which type of product fits into the self-service area of in-store retail solutions?
A. POS terminals
B. tablets
C. kiosks
D. static digital signage
Question #5
Which customer expectation must be met by a POS solution?
A. Value for their investment
B. Fair pricing
C. A secure transaction environment
D. Understanding of the services included
Solutions:
| Question #1 Correct Answer: C | Question #2 Correct Answer: A | Question #3 Correct Answer: D | Question #4 Correct Answer: C | Question #5 Correct Answer: A |
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