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HP HP2-I57 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| HP Workforce Computing Lifecycle Services Overview | - Customer outcomes and business value - Core value proposition of lifecycle services |
| Selling HP Lifecycle Services | - Positioning lifecycle services in sales cycles - Value-based selling approach - Identifying customer requirements |
| Workforce Computing Services Portfolio | - Security and endpoint protection services - Managed workplace services - Support and maintenance offerings |
| HP Device Lifecycle Management | - Device refresh and retirement strategies - Device deployment and onboarding services - Asset management and optimization |
| Sustainability and Modern Workplace Strategy | - Hybrid workforce enablement - Sustainable IT lifecycle practices |
HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions:
Question 1
A customer's HP Care Pack Service will expire in four months.
What should you recommend that this customer purchases?
A. OHP Post Warranty Support Services as soon as possible to ensure continued protection of the customer's existing personal devices
B. HP Device Media Retention Services to allow the customer to retain data that would otherwise be lost upon expiration of the HP Care Pack Service
C. HP Collaborate Services to help the customer's employees avoid unexpected technical problems after coverage from the HP Care Pack expires
D. HP Post Warranty Support Services no earlier than the last 90 days of the existing coverage period and no later than 30 days after the existing coverage period has expired
Question 2
Question 3
Which statements are true about the benefits HP Premium+ Support provides to HP channel partners? (Select two.)
A. Limits support for employees in hybrid work environments
B. Secures front-end revenue from the initial sale while relying on HP for ongoing support of the devices
C. Minimizes the partners' scale and reach to better focus on end-user support
D. Provides reactive identification and resolution of hardware health issues
E. Helps enhance your profits by increasing your margin when selling HP devices
Solutions:
| Question 1 Answer: D | Question 2 Answer: Only visible for members | Question 3 Answer: B,E |
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