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HP HP5-H10D Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: HP ServiceOne Services Framework | - Service lifecycle value proposition - Support, maintenance, and managed services concepts |
| Topic 2: HP PPS Portfolio Overview | - Positioning of HP PPS within enterprise and SMB markets - Overview of HP Personal Systems and Printing solutions |
| Topic 3: Service Positioning and Competitive Differentiation | - HP service differentiation in printing and PC ecosystems - Competitive landscape overview |
| Topic 4: Selling HP PPS Service Value | - Solution bundling with hardware and services - Customer pain points and value-based selling approach |
| Topic 5: Customer Engagement and Sales Process | - Identifying opportunities in lifecycle services - Partner and channel collaboration model |
HP Delta -Selling HP PPS ServiceOne Services Sample Questions:
Question 1
Which HP PPS Service is paid as an up-front cost at the time of the purchase?
A. HP Care Pack Services
B. HP Custom Contractual Services
C. HP Priority Services
D. HP Standard Contractual Services
Question 2
Which tool is recommended to find the right HP Care Pack Service for a specific product and check its
availability within a certain country?
A. HP Attach Widget
B. HP Support Center
C. HP MySalesGuide
D. HP Care Pack Central
Question 3
When do HP Care Pack Services need to be registered?
A. within 10 days after the purchase of the hardware
B. within 10 days after the purchase of the care pack
C. within 30 days after the expiration of the warranty
D. within 90 days after the purchase of the hardware
Question 4
Which HP PPS Services allow customers to only choose support duration from a fixed 1 to 5 years?
A. HP Care Pack Services
B. HP Custom Contractual Services
C. HP Priority Services
D. HP Standard Contractual Services
Question 5
When is the best time to propose HP Contractual Services for hardware already covered with HP Next
Business Day Onsite Care Pack Service?
A. Upon expiration of a service engagement
B. At the time of the HW purchase
C. Prior to the HW purchase
D. Any time during the hardware lifecycle
Solutions:
| Question 1 Answer: A | Question 2 Answer: D | Question 3 Answer: B | Question 4 Answer: A | Question 5 Answer: A |
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