Microsoft Dynamics GP 2011 MB2-868

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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. You install and configure Microsoft Dynamics CRM Online 2011 for Microsoft Office Outlook on a client
computer.
Which of the following Outlook features are available when using Microsoft Dynamics CRM Online for
Outlook?
(Choose all that apply.)

A) moving records by dragging and dropping
B) attaching files before saving an email activity
C) 15-minute reminders for service activities
D) email signatures

2. A company uses a multitenant deployment of Microsoft Dynamics CRM 2011.
When you schedule a service activity, the scheduler offers appointments at unexpected times.
You discover that the times correspond to the wrong time zone.
You need to set the time zone so that service activity appointments are offered at the correct times, without
impacting other organizations.
Where should you set the time zone?

A) on the General tab of the Personal Options dialog box
B) in the Date and Time settings of the Microsoft Dynamics CRM server
C) in the facility work hours settings
D) in the facility settings

3. In Microsoft Dynamics CRM 2011, which of the following actions can be taken on a resolved case?

A) assigning a new owner
B) adding activities
C) creating notes
D) assigning a different contract to the case

4. In Microsoft Dynamics CRM 2011, a case is in a specific queue that is not the service queue.
You need to ensure that the case is in the service queue so the service team can work on the case.
Which of the following actions will achieve the goal?
(Choose all that apply.)

A) Route the queue item to the service queue, and assign the queue item to the service team.
B) Open the queue item details, set the Worked By attribute to the service team, and set the Queue attribute to the service queue.
C) Add the case to the service queue.
D) Assign the case to the service team.

5. You are creating a personal dashboard in Microsoft Dynamics CRM 2011. Which of the following components can you include on the dashboard?

A) only charts
B) charts and reports
C) charts and lists
D) only reports

Solutions: