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Salesforce NP-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Fundraising and Donation Management | 22% | - Donation and payment processing
|
| Topic 2: Reporting and Analytics | 5% | - NPSP-specific reports and dashboards
|
| Topic 3: Program and Service Delivery | 18% | - Program Management Module (PMM)
|
| Topic 4: Nonprofit Success Pack Overview and Architecture | 15% | - NPSP core components and data model
|
| Topic 5: Data Management and Quality | 15% | - Data import and export
|
| Topic 6: Solution Design and Implementation | 20% | - Deployment and change management
|
Salesforce Certified Nonprofit Success Pack Consultant Sample Questions:
Question 1
A consultant is tasked with implementing NPSP for a UK-based nonprofit. One of their requirements is to localize the US-focused labels of some NPSP fields, such as replacing all references to Organization with Organisation.
What should the consultant do to meet the requirement?
A. Override the default English labels in Translation Workbench.
B. Activate English (UK) In Language Settings.
C. Reword the field label in Setup.
D. Create a support case to change the label.
Question 2
A nonprofit organization uses a vendor for direct mail, and receives a monthly spreadsheet from it with donor information, donation amounts, and the solicitation campaign that the donation was in response to.
How can this information can be entered and de-duplicated against existing individuals in the Nonprofit Success Pack (NPSP)?
A. Use the Salesforce Import Wizard to upload the spreadsheet and then de-duplicate records using the NPSP Contact Merge tool.
B. Upload the spreadsheet using the NPSP Data Importer and associate the individuals with Opportunities and Recurring Donations.
C. Upload the spreadsheet using the NPSP Data Importer and associate the individuals with Opportunities and Campaigns.
D. Use the Salesforce Data Loader to upload the spreadsheet and then manually check for duplicates and use the NPSP Contact Merge tool to de-duplicate records.
Question 3
A nationally federated nonprofit is implementing a single Salesforce org to provide shared fundraising services to its four regional affiliates. Each affiliate and the national nonprofit must see only its own donor data.
Which Salesforce feature would enable this level of record access?
A. Role Hierarchy
B. Divisions
C. Record Types
D. Criteria-based sharing
Question 4
A nonprofit organization has white papers, case studies, and impact reports on its website. The organization wants to track website visitors who download those assets. Once tracked, the organization wants to pursue the visitor as a constituent. Which solution should be considered?
A. Campaigns
B. Pardot
C. Salesforce DMP
D. Community Cloud
Question 5
A nonprofit wants to track various funds in Salesforce to report on its restricted donations. Which NPSP feature should the consultant recommend?
A. Levels
B. Customizable Rollups
C. General Accounting Units
D. Engagement Plans
Solutions:
| Question 1 Answer: B | Question 2 Answer: C | Question 3 Answer: D | Question 4 Answer: B | Question 5 Answer: C |
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