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WGU Operations-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Project and Operations Scheduling | - Scheduling Techniques - Project Management Basics |
| Topic 2: Supply Chain and Inventory Management | - Supply Chain Design and Logistics - Inventory Models and Control Systems - Just-in-Time (JIT) and Lean Operations |
| Topic 3: Process Design and Analysis | - Process Mapping and Flow - Capacity Planning and Bottlenecks |
| Topic 4: Quality Management | - Total Quality Management (TQM) - Six Sigma and Continuous Improvement |
| Topic 5: Forecasting and Planning | - Demand Forecasting Methods - Aggregate Planning |
| Topic 6: Operations Management Foundations | - Operations Strategy and Competitiveness - Introduction to Operations and Productivity |
WGU Operations Management (C215, VDC2) Sample Questions:
Question 1
Which group of keywords or phrases describes the critical role that marketing plays in the total quality management (TQM) process?
A. Enhance competition; understand consumer preferences; maintain communication with operations
B. Baseline for managing quality process; investment in preventative costs; budgeting
C. Review and recommend product changes; satisfy customer needs; open communication
D. Reward employees; motivate staff performance; manage operations planned changes
Question 2
How does a just-in-time (JIT) system influence all functional areas within a company?
Choose 2 answers
A. Companies can participate when it is convenient.
B. Companies' workers demonstrate intrinsic values.
C. Companies enhance workers' ability to perform.
D. Companies develop new ways to generate revenue.
E. Companies are able to reduce waste.
Question 3
What do assignable causes of variation indicate?
A. A computer virus was found in the system.
B. Human resources found an operator was at fault.
C. Equipment was found to be out of control.
D. Out-of-control signals were found in the process.
Question 4
A comprehensive automobile collision shop offers body and engine repair as well as custom vehicle paint options.
Which two operational processes would suit this shop?
Choose 2 answers
A. Project process
B. Batch process
C. Continuous process
D. Line process
Question 5
A company manufactures and distributes its own products.
When should the company consider outsourcing its distribution?
A. When the company's distribution costs are the lowest in the industry
B. When the company can no longer accurately forecast its transportation costs
C. When new federal regulations give the company a competitive advantage
D. When the company determines that distribution is no longer a core function
Solutions:
| Question 1 Answer: A | Question 2 Answer: D,E | Question 3 Answer: D | Question 4 Answer: A,B | Question 5 Answer: D |
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