Nokia Nokia Certification SDM_2002001040

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Nokia SDM_2002001040 Exam Syllabus Topics:

Nokia SDM Certification - CARE Sample Questions:

Question #1
What is a legally secure contract for NSN and a Customer?

A. Terms and conditions documenting the commitments of both parties needs to be written and signed.
B. A PO with the payment terms defined is sufficient, provided NSN had contractual relationship with the customer in the past.
C. If NSN has a long-running relationship with the customer, so a "gentlemen's" or "verbal" agreement is enough, especially in some countries.
D. A detailed customer Purchase Order with a description of the Services Ordered is sufficient.

Question #2
Who is responsible for managing customer requirements during the Care phase?

A. Care Program Coordinator if assigned, otherwise the Care Program Manager.
B. Care Technical Manager if assigned, otherwise the Care Program Manager.
C. CT Head.
D. Care Program Manager.

Question #3
The Care Plan should be updated:

A. Only after each contract change.
B. At least once per year.
C. On customer request only.
D. After each change to Care setup described.

Question #4
Who is responsible for identifying Care business opportunities and new up-selling possibilities?

A. Multiple roles working in the Care Organization supported by the Care Program Manager.
B. The Care Program Manager supported by the CT Head.
C. The Care Program Manager supported by the F&C Controller.
D. Care Program Coordinator if assigned, otherwise Care Program Manager.

Question #5
Who is the person responsible for following up on case handling?

A. Customer Performance Manager (CpFM).
B. Care Program Coordinator.
C. Care Program Manager.
D. Care Technical Manager.

Solutions: