Avaya ACDS-3382 33820X

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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. A customer requires a solution that has a broad appeal across all vertical markets, and simplifies the management operations of Avaya-based solutions through a centralized administration platform. This solution will also reduce costs, enhance security and access, all without increasing complexity.
Which application solution would you present to this customer?

A) Avaya Proactive Outreach Manager
B) Avaya Experience Portal
C) Avaya Control Manager
D) Avaya Intelligent Customer Routing

2. With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloud™ ReadyNow, Avaya provides a robust foundation for enterprise cloud deployments. The complete solution requires elements provided by Avaya, a Partner, and/or the customer for a fully functional end-to-end solution.
Which two scenarios are supported In the Avaya OneCloud™ ReadyNow offer? (Choose two.)

A) CC Solutions with ACCS Connectivity
B) PSTN Network Connectivity
C) MPLS VPN/Software Defined WAN Connectivity
D) Analog Trunk Access Connectivity

3. An Avaya customer has ordered an Avaya Call Management System (CMS) Release 19 without a turnkey server, for installation on one of their customer provided VMware vSphere systems.
The CMS Release 19 turnkey servers are provided by the Avaya Solutions Platform program, with the server fitting which profile?

A) ASP 100
B) ASP 110
C) ASP 130
D) ASP 120

4. Which Cloud Delivery enables partners and customers to integrate a wide range of features, including SIP Trunking, global DID and 800 service, voice notification, messaging, and API workflows?

A) CPaaS Delivery
B) Public Delivery
C) Private Delivery
D) Hybrid

5. A Call Management System (CMS) Release 19 goes to market per the Avaya Global Product Distribution policy. It is sold through direct and indirect channels. The channel strategy and sales model are not affected by this release.
Which three are CMS Release 19 deployment options with the flexibility to meet the needs of every customer? (Choose three.)

A) CMS Virtual Appliance OVA (Customer-provided VMware vSphere Platforms)
B) Amazon Web Services
C) Avaya Solutions Platform Servers
D) Oracle Sun Blade 150
E) Oracle Fire V880/V890

Solutions: