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Microsoft MCDST 70-272

70-272

Exam Code: 70-272

Exam Name: Supporting Users and Troubleshooting Desktop Applications

Updated Time: Aug 26, 2026

Q & A: 100 Questions and Answers

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Microsoft 70-272 Exam Syllabus Topics:

SectionObjectives
Operating System Troubleshooting- Device and driver issues
  • 1. Hardware driver installation and rollback
    • 2. Device Manager troubleshooting
      - Windows XP system issues
      • 1. User profile and system settings
        • 2. Startup and performance problems
          Security and User Support- System security troubleshooting
          • 1. Windows Firewall configuration
            • 2. Malware and antivirus issues
              - User account management
              • 1. Password and access issues
                • 2. Local user accounts and permissions
                  Network and Connectivity Support- TCP/IP and LAN connectivity
                  • 1. IP configuration and troubleshooting
                    • 2. Name resolution issues (DNS/WINS)
                      Troubleshooting Desktop Applications- Microsoft Office and productivity applications
                      • 1. Word, Excel, Outlook troubleshooting
                        • 2. Application installation and configuration issues
                          - Application compatibility issues
                          • 1. Legacy application support on Windows XP
                            • 2. Compatibility mode and updates

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