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Microsoft 70-626 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Sales Execution | - Handling objections and closing techniques - Basic sales scenarios and case handling |
| Topic 2: Consumer Sales Fundamentals | - Sales process and customer engagement basics - Understanding customer needs and profiling |
| Topic 3: Product and Solution Knowledge | - Positioning and value proposition of solutions - Microsoft consumer product portfolio awareness |
| Topic 4: Customer Support and Relationship Management | - Post-sale customer handling - Customer satisfaction and retention concepts |
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