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Nortel 920-197 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Backup and Upgrade Procedures | - Configuration backup and restore - Software upgrade and patch management |
| Topic 2: Telephony Features and System Programming | - User extensions and call routing configuration - Voicemail, auto-attendant, and feature setup |
| Topic 3: System Overview | - Release differences between BCM50 Rls.2.0 and BCM200/400 Rls.4.0 - BCM architecture and components overview |
| Topic 4: Installation and Initial Configuration | - Hardware setup and system initialization - Basic system programming and network configuration |
| Topic 5: Maintenance and Troubleshooting | - Fault isolation and troubleshooting procedures - System monitoring and diagnostics |
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