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Apple 9L0-415 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Installation and Configuration of OS X 10.9 | |
| User Accounts and File Systems | |
| Troubleshooting and Support Techniques | |
| System Administration and Maintenance | |
| Applications and Processes Management | |
| Network Configuration and Services |
Apple OS X Support Essentials 10.9 Sample Questions:
Question #1
You are unable to connect to a web server from your OS X Mountain Lion computer. How can traceroute help you troubleshoot this issue?
A. Traceroute can determine if each of the reachable routers between your computer and the web server are responsive.
B. Traceroute can determine if the web server is configured correctly.
C. Traceroute can determine if the DNS server is configured correctly.
D. Traceroute can determine if the server that the web service is running on has a firewall.
Question #2
Migration Assistant is open on a Mac with OS X Mountain Lion installed. It CANNOT migrate user files from ________.
A. a Windows XP computer with Service Pack 3 or later installed
B. a Time Machine backup on a connected USB hard disk
C. another volume on the same computer
D. an archive stored on iCloud
Question #3
Each primary stage of system initialization can be indicated by the following: firmware, startup chime or bright flash of the power-on light, followed by a light gray screen on the primary display; booter, a dark gray Apple logo on the primary display; kernel, a small dark gray spinning gear or spinning earth icon below the Apple logo; and system launchd, a white screen on all displays followed by the login screen.
A. What are the primary system initialization stages in OS X? What are the visual and audible cues of these items?
B. What are the advantages of code signing?
C. Why does the Finder hide certain folders at the root of the system volume?
D. What are some privacy and security concerns with the Spotlight service?
Question #4
What does the Disk Utility Verify and Repair feature do?
A. The Traceroute tab of Network Utility allows you to verify the connection hops between your Mac and a remote host.
B. The Disk Utility Verify and Repair feature is used to verify or repair the partition scheme and directory structure of a volume. These elements contain the information used tolocate files and folders on the volume.
C. The master password is used to reset local account passwords.
D. The system version, build number, and hardware serial number are located in the About This Mac dialog or the login screen. The system version number defines the specific version of OS X currently installed. The system build number is an even more specific identifier used primarily by developers. Finally, the hardware serial number is a unique number used to identify your specific Mac.
Question #5
Time Machine can back up to any Mac OS Extended volume or network shares hosted from Time Capsule or OS X Server.
A. What application is used to manage keychain settings?
B. What backup destination disks does Time Machine support?
C. What's used to identify a Wi-Fi network?
D. What Wi-Fi authentication protocols are supported by OS X?
Solutions:
| Question #1 Correct Answer: A | Question #2 Correct Answer: D | Question #3 Correct Answer: A | Question #4 Correct Answer: B | Question #5 Correct Answer: B |







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