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Microsoft Microsoft Certified: Dynamics 365 Sales AI Consultant Associate AB-210

AB-210

Exam Code: AB-210

Exam Name: Accelerating Sales Pipelines with AI in Dynamics 365

Updated Time: Oct 19, 2026

Q & A: 91 Questions and Answers

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Microsoft AB-210 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Configure Dynamics 365 Sales core features for AI15–20%- Data and process setup for AI features
- Sales environment configuration
Topic 2: Develop deals using intelligent opportunity research25–30%- AI-assisted deal progression strategies
- Opportunity insights and forecasting
Topic 3: Extend and enhance Sales10–15%- Integration with Microsoft Copilot and Power Platform
- Extending Dynamics 365 Sales with AI capabilities
Topic 4: Optimize AI-driven sales20–25%- Copilot and AI assistant capabilities in Sales
- Sales productivity and automation enhancement
Topic 5: Qualify and prioritize leads using AI15–20%- AI-driven lead prioritization workflows
- Lead scoring and qualification models

Microsoft Accelerating Sales Pipelines with AI in Dynamics 365 Sample Questions:

Question #1
Hotspot Question
You are a Dynamics 365 administrator. The sales team uses goals to track actual to target opportunity amounts.
A salesperson reviews their goals chart and observes the following:
An opportunity updated today is not included in the chart.
The time period for the goal is not accurate.
You need to resolve these issues.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.


Question #2
A company plans to deploy a Dynamics 365 Sales Hub app.
An administrator creates a Power Platform environment with the following configuration:
- The environment does not have a database.
- The environment is a sandbox environment.
- Access to the environment is restricted to a security group.
- The administrator has the System Administrator role.
You need to ensure that the administrator can deploy Dynamics 365 Sales.
Which two actions should you perform? Each correct answer presents part of the solution.
Choose two.
NOTE: Each correct selection is worth one point.

A. Add Dataverse and enable Dynamics 365 apps.
B. Remove the security group restriction.
C. Enable server-side synchronization.
D. Assign a Dynamics 365 Sales enterprise license to the administrator role.
E. Create a new environment.


Question #3
A company is implementing the Dynamics 365 Sales mobile app.
The company requires setup of several push notifications for sellers who use the app.
You need to create the push notifications.
Which feature should you use?

A. Plug-in
B. Classic flow
C. Cloud flow


Question #4
You configure Dynamics 365 Sales for a company.
Sales managers require sellers to use a structured lead qualification process before converting leads to opportunities.
You need to ensure sellers use a structured lead qualification process.
What should you configure?

A. Predictive lead scoring
B. Business process flow
C. Lead assignment rules
D. Lead activity timeline
E. Sales accelerator


Question #5
Drag and Drop Question
You are implementing Dynamics 365 Sales for a company that sells products in different markets.
The company has the following requirements:
- Must define pricing for products.
- Must automatically use a localized price list.
- Must group product prices for each region.
You need to determine how each pricing component should be configured.
Which configuration should be used? To answer, move the appropriate configurations to the correct requirements. You may use each configuration once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.


Solutions:

Question #1
Correct Answer: Only visible for members
Question #2
Correct Answer: A,D
Question #3
Correct Answer: C
Question #4
Correct Answer: B
Question #5
Correct Answer: Only visible for members

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