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Salesforce AI-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Data Cloud & Grounding | 20% | - Data integration for AI agents
|
| Topic 2: AI Agents | 35% | - Agent setup and orchestration
|
| Topic 3: Governance & Observability | 10% | - AI governance
|
| Topic 4: Testing, Deployment & Lifecycle | 15% | - Agent lifecycle management
|
| Topic 5: Prompt Engineering | 20% | - Grounding techniques
|
Salesforce Certified Agentforce Specialist Sample Questions:
Question #1
An Agentforce Specialist wants to troubleshoot their Agent's performance. Where should the Agentforce Specialist go to access all user interactions with the Agent, including Agent errors, incorrectly triggered actions, and incomplete plans?
A. Agent Settings
B. Plan Canvas
C. Event Logs
Question #2
What is the main benefit of using a Knowledge article in an Agentforce Data Library?
A. The retriever for Knowledge articles has better accuracy and performance than the default retriever.
B. Only the retriever for Knowledge articles allows for agents to access Knowledge from both inside the platform and on a customer's website.
C. It provides a structured, searchable repository of approved documents so the agent can retrieve reliable information for each inquiry..
Question #3
Cloud Kicks (CK) is launching a new partner portal on Experience Cloud, CK wants to provide partners with an agent that can answer questions about product specifications from the knowledge base and allow them to submit a new Lead for a potential customer they've identified.
The agent must be accessible only to authenticated partner users on the portal. Which agent type is required to meet this scenario?
A. Service Agent
B. Sales Agent
C. Commerce Agent
Question #4
An administrator at Universal Containers is setting up a new Sales Development Representative (SDR) Agent. The agent's purpose is to nurture cold leads before connecting them to the assigned sales rep. To ensure the agent has all the necessary access to the leads in the North America sales region, what should the administrator data?
A. Grant View All record permission of the Lead object to the `Einstein Agent User' profile,
B. Assign the user in the highest-level role within the North America role hierarchy as the SDR Agent User.
C. Create a criteria-based sharing rule to grant access to targeted lead records to SDR Agent User.
Question #5
Universal Containers (UC) has a mature Salesforce org with a lot of data in cases and Knowledge articles. UC is concerned that there are many legacy fields, with data that might not be applicable for Einstein AI to draft accurate email responses. Which solution should UC use to ensure Einstein AI can draft responses from a defined data source?
A. Service Replies
B. Service AI Grounding
C. Work Summaries
Solutions:
| Question #1 Correct Answer: C | Question #2 Correct Answer: C | Question #3 Correct Answer: A | Question #4 Correct Answer: C | Question #5 Correct Answer: B |
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