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Microsoft Microsoft Certified: Azure Support Engineer for Connectivity Specialty AZ-720

AZ-720

Exam Code: AZ-720

Exam Name: Troubleshooting Microsoft Azure Connectivity

Updated Time: Jul 14, 2026

Q & A: 121 Questions and Answers

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About Microsoft AZ-720 Exam Materials

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Languages: English

Retirement date: none

This exam measures your ability to accomplish the following technical tasks: troubleshoot business continuity issues; troubleshoot hybrid and cloud connectivity issues; troubleshoot Platform as a Service issues; troubleshoot authentication and access control issues; troubleshoot networks; and troubleshoot VM connectivity issues.

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Skills measured

  • Troubleshoot networks (25–30%)
  • Troubleshoot VM connectivity issues (5–10%)
  • Troubleshoot business continuity issues (5–10%)
  • Troubleshoot Platform as a Service issues (5–10%)
  • Troubleshoot hybrid and cloud connectivity issues (20–25%)
  • Troubleshoot authentication and access control issues (15–20%)

Microsoft AZ-720 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Troubleshoot restore issues when using Azure Backup Agent, Azure backup, or Azure Backup Server
  • Troubleshoot Azure virtual machines backup issues including restarting a failed backup job
Topic 2
  • Determine which resources are authorized to use JIT VM access
  • Troubleshoot issues deploying Azure Bastion
Topic 3
  • Validate the peering configuration for an ExpressRoute circuit
  • Determine the root cause for latency issues within site-to-site VPNs
Topic 4
  • Determine whether VMs in a load-balanced cluster are healthy
  • Troubleshoot issues with Azure Application Gateway
Topic 5
  • Troubleshoot Azure Active Directory (Azure AD) authentication issues
  • Review and interpret network logs and captured network traffic from a VPN gateway
Topic 6
  • Troubleshoot Border Gateway Protocol (BGP) issues
  • Determine whether resource response times meet service-level agreements (SLAs)
Topic 7
  • Troubleshoot issues with private endpoints and service endpoints
  • Determine the root cause for latency issues related to ExpressRoute
Topic 8
  • Troubleshoot issues recovering files from an Azure virtual machine backup
  • Troubleshoot issues with Azure Backup agents
Topic 9
  • Troubleshoot encryption and certificate issues for point-to-site and site-to-site scenarios
  • Determine whether a VM or a group of VMs is associated with an application security group (ASG)

Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/az-720

Exam AZ-720: Troubleshooting Microsoft Azure Connectivity

Candidates for this exam should have experience with networking and with hybrid environments, including knowledge of routing, permissions, and account limits. They must be able to use available tools to diagnose issues related to business continuity, hybrid environments, Infrastructure as a Service (IaaS), Platform as a Service (PaaS), access control, networking, and virtual machines connectivity.

Passing score: 700. Learn more about exam scores.

Part of the requirements for: Microsoft Certified: Azure Support Engineer for Connectivity Specialty

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