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ISEB BH0-006 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Processes, Functions & Roles | - Service Management Processes - Functions (e.g., Service Desk, Technical Mgmt) - Roles in ITIL |
| Topic 2: ITIL Service Lifecycle | - Continual Service Improvement - Service Design - Service Operation - Service Strategy - Service Transition |
| Topic 3: Introduction to IT Service Management | - Service Value & Customer Outcomes - Key Concepts & Terminology |
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