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ISEB BH0-009 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Knowledge Capture and Process Improvement | - Integration into service management
|
| Corrective and Preventive Actions | - Preventing recurrence
|
| Problem Analysis and Root Cause Identification | - Cause analysis
|
| Decision Making and Priority Management | - Priority assessment
|
| Fundamentals of Incident and Problem Management | - Purpose and objectives of Incident Management
|
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