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SAP C-FSM-2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Architecture and Administration | 11% - 20% | - Company settings, permissions, and business rules configuration - Architectural components of SAP FSM |
| Planning and Dispatching | 11% - 20% | - Create, assign, and manage service calls and resources - Features of planning and dispatching module |
| Crowd Workforce | <8% | - Manage crowd workforce assignments - Concept and benefits of Crowd Service |
| Customer Self-Service | <8% | - Service request creation and execution - Self-service portal and process flow |
| Master Data Management | <10% | - Create, maintain, and integrate master data - Components and data model of MDM |
| Analytics and Reports | <10% | - Access and use reporting tools - Generate and interpret reports for decision-making |
| Mobile SAP Field Service Management Application | 11% - 20% | - Accept, execute, and close service calls - Features and capabilities of mobile app |
| Smartforms | 8% - 12% | - Features and use cases of Smartforms - Create and manage Smartform templates |
| Integrations | <8% | - End-to-end integration scenarios - Integration with SAP and third-party systems |
SAP Certified - SAP Field Service Management Sample Questions:
Question 1
How does the RISE with SAP Methodology Dashboard contribute to maintaining a clean core?
There are two correct answers.
A. By providing real-time customer feedback
B. By offering upgrade preparation insights
C. By ensuring code noncompliance is addressed
D. By aligning organizational strategies
E. By boosting marketing efforts
Question 2
How can Master Data be created and maintained in FSM?
There are three correct answers.
A. By bulk upload with the Data Loader
B. Manually in the Master Data module
C. By integration with back-end systems
Question 3
How does SAP facilitate the cloud transition according to the RISE with SAP transformation journey?
Choose the correct answer.
A. By offering marketing insights
B. By considering unique business requirements
C. Offering continuous user training
D. Providing financial incentives
E. Through a structured customer service protocol
Question 4
Which of the following are ways that reports can be generated in SAP Field Service Management?
There are four correct answers.
A. Manually on a mobile device
B. Automatically by a business rule
C. Manually on the FSM web interface
D. Automatically by using an API call
Question 5
What information is contained in the QR code?
Choose the correct answer.
A. A short URL pointing to the web page with the chat assistant
B. A link pointing to the Self Service Portal
C. A URI with the phone number of the responsible technician
Solutions:
| Question 1 Answer: B,C | Question 2 Answer: A,B,C | Question 3 Answer: B | Question 4 Answer: A,B,C,D | Question 5 Answer: A |
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