The Beryl Institute Patient Experience Institute CPXP

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The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. The patient experience professional identifies experience-based co-design (EBCD) as the best approach to understand and ease growing challenges in an outpatient oncology setting. Which of the following is the BEST strategy to increase stakeholder collaboration in the process?

A) Schedule exclusively in-person focus groups for current patients to redesign the process.
B) Develop a questionnaire for patients to learn about their exam room experience in the outpatient oncology care setting.
C) Develop a series of staff and patient workshops to capture dialogue about different aspects of outpatient oncology services.
D) Meet with a project manager and define tactics for an outpatient oncology action plan.

2. Which is the BEST example of an empathetic statement by a physician?

A) " You sound worried; others facing this feel a lot like you do. "
B) " I know just how you feel. "
C) " Now, now, don ' t jump to conclusions. "
D) " We will order three more tests to confirm what I am thinking. "

3. The patient and family advisory council (PFAC) of a large healthcare institution is asked to give input on the design of a new ICU. Using experience-based co-design, it would be best for the PFAC to focus its energies on which component FIRST?

A) Aesthetics of experience, focusing on usability
B) Engineering, focusing on reliability and safety
C) Performance, focusing on functionality
D) Structure, focusing on building construction

4. Which option represents the use of Lean principles?

A) Including patients in daily bedside rounds
B) Adding steps into a process to better define it
C) Writing a strategic plan based on patient and family values
D) Going to "Gemba" to observe the current process

5. Which of the following is a primary reason employees resist change?

A) Impact on organizational performance
B) Lack of available resources from organization
C) Impact on perception of organization
D) Lack of awareness of why change is being made

Solutions: