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SAP C_PXSUP_90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: SAP Business All-in-One Support Processes | - Support organization structure and roles - Incident handling workflow in SAP environments - Communication and escalation procedures |
| Topic 2: Service Desk and Ticket Management | - SLA management and tracking - Knowledge base usage and resolution documentation - Ticket creation, categorization, and prioritization |
| Topic 3: Service Quality and Continuous Improvement | - Performance reporting and KPIs - Process optimization in support operations - Problem management concepts |
| Topic 4: Incident Management Fundamentals | - IT service management principles and lifecycle - Basic SAP support process overview - Incident vs. service request differentiation |
| Topic 5: SAP Solution and Support Tools | - Incident analysis and root cause identification - SAP Solution Manager overview - Monitoring and reporting tools |
SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:
Question #1
When a message is sent to SAP via SAP Solution Manager, which status does the message have in the Service Desk?
A. Information to SAP
B. Sent to Customer
C. Sent to SAP
D. Confirm message to SAP
Question #2
How can you access the ABAP Development Workbench? (Choose two)
A. Enter transaction code SE80
B. Enter transaction code ABAP_WORKBENCH
C. Choose Tools,ABAP Development Workbench in the SAP Easy Access Menu
D. Enter transaction code WORKBENCH
Question #3
What is the function of a data element? (Choose two)
A. To define the field help (F1 documentation) and field labels that appear on screens.
B. To define the technical attributes of a field (for example, its length).
C. To define the possible entries of a field.
D. To define the meaning of a domain in a certain business context.
Question #4
What does each trace in the SQL trace correspond to?
A. Exactly one execution step of a statement at database level
B. Exactly one Native SQL statement
C. Exactly one Open SQL statement
D. Exactly one ABAP statement
Question #5
What data objects can be accessed in form routines? (Choose two)
A. All data objects that are defined in the current program (no matter in which processing block).
B. All data objects in modules that are being called from the current form.
C. All data objects that have been explicitly passed via the Interface.
D. All data objects that have been defined locally in the form.
Solutions:
| Question #1 Correct Answer: C | Question #2 Correct Answer: A,D | Question #3 Correct Answer: A,D | Question #4 Correct Answer: A | Question #5 Correct Answer: C,D |
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