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Field Service Lightning Consultant Exam
Field Service Lightning Consultant Exam is related to Salesforce Certified Field Service Lightning Consultant Certification. This exam validates the Candidate knowledge and skills of the Salesforce Certified Field Service Lightning Consultant program is to test and certify qualified implementation consultants for partners and Salesforce teams (such as Services, CFL, and Support).
How much Field-Service-Lightning-Consultant Exam Cost
The price of the Field Service Lightning Consultant exam is $200 USD.
Salesforce Field-Service-Lightning-Consultant Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Scheduling and Optimization | 28% | - Implement complex work and multi-day appointments - Use routing, optimization, and dispatch strategies - Manage service appointment lifecycle - Configure scheduling policies and service objectives - Utilize Dispatcher Console features |
| Topic 2: Mobile and Field Execution | 17% | - Track time, inventory, and work completion - Configure Field Service mobile app settings - Manage mobile workflows and offline access |
| Topic 3: Work Order Management | 23% | - Configure work order lifecycle, types, and milestones - Manage work order line items and required products - Set up entitlements, service contracts, and SLAs - Relate work orders to cases, accounts, and assets |
| Topic 4: Field Service Lightning Setup and Configuration | 22% | - Define license types and permission sets - Configure service territories, operating hours, and locations - Define products, assets, and inventory settings - Set up service resources, skills, and time sheets |
| Topic 5: Maintenance Plans and Advanced Features | 10% | - Set up recurring maintenance plans - Integrate with Service Cloud and other clouds - Configure reports, dashboards, and analytics |
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