Huawei Huawei-certification H21-287_V1.0

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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. What is the purpose of "Dynamic Number Insertion" in an outbound campaign?

A) To mask the agent's voice.
B) To increase the dialing speed.
C) To display a specific callback number on the recipient's caller ID that is different from the dialing number.
D) To randomly select phone numbers from a list.

2. When designing the network for a cloud-based AICC deployment, what is the primary benefit of using a Direct Connect or Express Route type of service instead of the public internet?

A) It automatically provides a backup connection.
B) It provides a private, dedicated network connection with more consistent bandwidth and lower latency.
C) It is always less expensive than using the public internet.
D) It removes the need for any firewall security policies.

3. What is the main advantage of using an "active-active" disaster recovery configuration over an "active- passive" one?

A) Active-active is simpler to configure and maintain.
B) Active-active utilizes all resources during normal operation, providing better cost efficiency and load distribution.
C) Active-active does not require data replication.
D) Active-active guarantees zero data loss.

4. When migrating from a legacy TDM-based PBX/ACD to an all-IP AICC solution, what is the purpose of a VoIP Gateway in the initial phased cut-over plan?

A) To provide a temporary bridge, allowing IP-based AICC agents to interact with the legacy TDM trunks and queues.
B) To convert analog agent phones to IP phones.
C) To act as the new CTI server.
D) To replace the existing ACD immediately.

5. Which factor has the greatest impact on the accuracy of a speech recognition (ASR) engine in the IVR?

A) The brand of the media server.
B) The quality and clarity of the audio signal and the use of a well-tuned language model.
C) The volume of the caller's voice.
D) The time of day.

Solutions: