HP HP Certification III HP2-H08

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HP HP2-H08 Exam Syllabus Topics:

HP Servicing HP Desktops , Workstations , and Notebooks Sample Questions:

Question #1
A customer purchases an HP notebook that is sold only in their region, but does not buy an HP Worldwide Care Pack. A problem with the notebook occurs while traveling in a foreign country. What should the customer do to repair the notebook under warranty coverage?

A. The customer can bring the notebook to any service center in any country.
B. The customer must return the product to a country where the product is supported.
C. The customer has invalidated the warranty by traveling outside their region.
D. The customer should check with the service center in the foreign country.

Question #2
You are working on a computer that does not detect any USB devices. You suspect that USB support is not enabled. Where do you verify this setting?

A. add/remove hardware option
B. BIOS setup utility
C. on the USB device
D. hardware profiles

Question #3
Where can you confirm an HP spare part number?

A. IT Resource Center
B. HP Instant Reference Guide
C. HPPartSurfer
D. HP Technology Center

Question #4
What should be the first step in troubleshooting a component that is not recognized by the system?

A. Remove the component from the system.
B. Exchange the component with a "known good" component.
C. Reseat the component.
D. Reinstall all drivers related to this component.

Question #5
The system warranty has expired and the customer is requesting support. The customer no longer has proof of purchase. Which support option is available to the customer?

A. No option is available; the system is no longer supportable.
B. The customer should call HP to arrange a warranty extension.
C. The customer must pay for service and any parts required.
D. The customer must purchase an additional HP Care Pack.

Solutions: