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HP HP Certification III HP3-C17

HP3-C17

Exam Code: HP3-C17

Exam Name: HP Scanjet N6350 Service and Support

Updated Time: Aug 24, 2026

Q & A: 28 Questions and Answers

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HP HP3-C17 Exam Syllabus Topics:

SectionObjectives
Scanning Software and Features- Scanning workflows
  • 1. Document scanning modes
    • 2. Image vs text scanning configurations
      - Advanced features
      • 1. OCR (Optical Character Recognition) usage
        • 2. Batch scanning and automation
          HP Scanjet N6350 Hardware Overview- Supported environments
          • 1. Operating system compatibility
            • 2. Connectivity interfaces (USB / network)
              - Device architecture and components
              • 1. Scanner hardware modules and function
                • 2. ADF (Automatic Document Feeder) operation
                  Installation and Configuration- Driver and software setup
                  • 1. Driver configuration and updates
                    • 2. HP scanning software installation
                      - Device setup and initialization
                      • 1. Calibration and initial test scan
                        • 2. Network scanner setup
                          Customer Support and Service Procedures- Best practices
                          • 1. Customer troubleshooting guidance
                            • 2. Preventive maintenance steps
                              - Support workflow
                              • 1. Escalation procedures
                                • 2. Warranty and service policies
                                  Maintenance and Troubleshooting- Diagnostics and repair procedures
                                  • 1. Error code interpretation
                                    • 2. Basic component replacement guidance
                                      - Common hardware issues
                                      • 1. Scan quality issues (lines, blur, distortion)
                                        • 2. Paper feed and ADF jams

                                          HP Scanjet N6350 Service and Support Sample Questions:

                                          1. What is the maximum stack size of the ScanJet N6350?

                                          A) 200 pages
                                          B) 35 pages
                                          C) 50 pages
                                          D) 20 pages


                                          2. Which are requirements of a network environment to use the Embedded Web Server? (Select three)

                                          A) a TCP/IP based network
                                          B) a host systemrunning Windows Vista
                                          C) an Ethernet connection
                                          D) all components on the same subnet
                                          E) a USB connection to the host computer
                                          F) a wireless connection


                                          3. Which driver should you use when scanning images from software not included with the HP ScanJet N6350?

                                          A) EMC ISIS/TWAIN Driver
                                          B) HP Document Scan Driver
                                          C) HP ScanJet N6350 TWAIN Driver
                                          D) Scanner Tools Utility Driver


                                          Solutions:

                                          Question # 1
                                          Answer: C
                                          Question # 2
                                          Answer: A,B,C,D
                                          Question # 3
                                          Answer: C

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