EXIN ITSM18F certification exam has become a very influential exam which can test computer skills.The certification of EXIN certified engineers can help you to find a better job, so that you can easily become the IT white-collar worker,and get fat salary.
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EXIN ITSM18F Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Operation of the Service Management System | 50% | - Relationship and agreement processes - Service design, build and transition processes - Supply and demand management processes - Service portfolio processes - Resolution and fulfilment processes - Continual improvement - Service assurance and performance evaluation |
| Introduction to IT Service Management | 15% | - Basic concepts of service management - Relationship between IT services and business objectives - Purpose and benefits of ISO/IEC 20000 |
| Service Management System (SMS) | 35% | - Documented information and resource management - SMS principles and requirements - Risk-based thinking and planning - Leadership, roles and responsibilities |
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