Salesforce Salesforce Strategy Designer Plat-UX-102

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Salesforce Certified Platform Strategy Designer Sample Questions:

1. Cloud Kicks' (CK) product teams are well-led, productive, and meet their KPIs. However, the teams tend to become siloed and focused on their individual team priorities, occasionally leaving CK's customer experience fragmented.
Which tool should CK's strategy designer recommend to grow and nurture cross-departmental collaboration?

A) V2MOM with shared methods.
B) Annual leadership summit
C) Roadmap of cross-product features

2. An online retailer developing a new sales strategy that releases a new, limited time promotion every 10 minutes to keep shoppers engaged.
The retailer's strategy designer has concerns that the promotion falls into an ethical risk zone around addiction.
Which strategy should be used to bring potential issues to light?

A) Create a provocative presentation showing how strategies like these will lead to unhealthy
B) Release the project as intended knowing customer feedback will force the concerns to be
C) Design a workshop for the team to slow down and think through the potential consequences of

3. A strategy designer is presenting their new service vision to an executive audience What should the designer include in the executive summary to meet the audience needs?

A) The different options explored in the process of designing this vision
B) A detailed report of the data that informed the new vision
C) A plan description including who needs to act and what they need to do

4. Cloud Kicks wants to improve its business model to be closer to its customers and provide quantifiable improvements to business efficiency.
Which framework should be used to drive the success of the new business model?

A) Usable, Feasible, Cost-Effective
B) Feasible, Viable, Impactful
C) Desirable, Feasible, Viable

5. The strategy designer at Cloud Kicks has worked with the development team to create a cross-cloud 360 prototype based on a concept to create a better customer experience and help dive revenue.
What should the designer produce to get buy-in from the business stakeholders?

A) Business metrics and ROI map
B) Business user flow and journey map
C) Business case and roadmap

Solutions: