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SAP C_C4HCX Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Security and Identity Management | - Authentication and authorization concepts - Data protection and compliance in CX solutions |
| Topic 2: SAP Marketing Cloud | - Personalization and journey orchestration - Campaign management and orchestration - Customer data and segmentation |
| Topic 3: SAP Customer Experience Architecture | - Composable enterprise and CX strategy - SAP CX solution integration landscape - End-to-end CX architecture principles |
| Topic 4: SAP Sales Cloud & Service Cloud | - Customer service management processes - Sales process automation and CRM capabilities - Omnichannel engagement scenarios |
| Topic 5: SAP Commerce Cloud | - Extension and integration mechanisms - Storefront and personalization concepts - Product content and catalog management |
| Topic 6: Integration and Extensibility | - SAP Integration Suite concepts - API management and event-driven architecture - Extensibility options in SAP CX solutions |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
1. Which functions are available in the Automation Center feature in SAP Emarsys Customer Engagement?
Note: There are 2 correct answers to this question.
A) Event-driven journeys for contacts
B) Immediate reactions to customer behavior
C) Lifecycle campaigns for large contact lists
D) Multilevel ad hoc programs
2. When setting up profile views in SAP Customer Data Platform, why might an organization choose to maintain both the Unified Customer Profile and Contextual Profile views?
Note: There are 2 correct answers to this question.
A) To maintain different views using weaker and stronger identifiers respectively.
B) To support both high-confidence and low-confidence data use cases within different business applications.
C) To enhance the profile's visual appeal for end users.
D) To reduce storage and operational costs by duplicating key customer data in both views.
3. What is the primary purpose of the accountld attribute in a group's schema in SAP Customer Data Platform?
A) To specify the parent entity in a relationship schema
B) To store the unique identifier for the group generated by the SAP CDP pipeline
C) To serve as the primary attribute for matching incoming event data to an existing group
D) To represent the highest quality and most recent cdpld of the group
4. Which of the following subprocesses are part of the Recruit to Retire (total workforce management) process?
Note: There are 3 correct answers to this question.
A) Travel to Reimburse
B) Avoid unplanned downtime
C) Hire to Retire
D) Guided buying
E) External workforce
5. Which of the following objects are typically exchanged with the SAP back end in an SAP Sales Cloud integrated scenario?
Note: There are 3 correct answers to this question.
A) Stock movements
B) Sales/services transactions
C) Customer master data
D) Product (material) master data
E) Marketing campaigns
Solutions:
| Question # 1 Answer: C,D | Question # 2 Answer: A,B | Question # 3 Answer: C | Question # 4 Answer: A,C,E | Question # 5 Answer: B,C,D |
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