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SAP C_FSM_2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Order Management | 26% | - Service Order Status Management - Service Order Scheduling and Planning - Service Order Assignment and Routing - Service Order Creation and Processing |
| Topic 2: Mobile Application | 20% | - Field Service Mobile App Features - Real-Time Communication - Offline Capabilities - Mobile Checkout and Time Tracking |
| Topic 3: Service Reporting and Analytics | 16% | - Reports and Dashboards - Custom Report Generation - Service Performance Metrics - KPI Monitoring and Analysis |
| Topic 4: Resource Management | 22% | - Travel and Route Optimization - Technician Management - Workforce Planning and Forecasting - Skill-Based Matching |
| Topic 5: Configuration and Integration | 16% | - SAP FSM System Configuration - Integration with SAP ERP and CRM - API and Web Services - Third-Party System Integration |
SAP Certified - SAP Field Service Management Sample Questions:
Question 1
What are some of the characteristics of assisted scheduling?
There are three correct answers.
A. The scope and parameters for assisted scheduling can be completely tailored to the use case
B. The scope and parameters for assisted scheduling are largely pre-determined
C. Assisted scheduling is triggered by the user or by an API call
D. Assisted scheduling can work with custom optimization policies
E. Assisted scheduling is triggered by a scheduled business rule
Question 2
Which features are offered by the Operations View dashboard included in the RISE with SAP Methodology? (Choose all that apply) There are three correct answers.
A. Real-time financial analysis
B. Development of new AI features
C. Overview of System Health score for SAP systems
D. Jump-ins to SAP Cloud ALM applications for detailed insights
E. Collection of daily and historical data on system health
Question 3
What is the primary purpose of the RISE with SAP Methodology Dashboard?
Choose the correct answer.
A. To foster resilient business processes and extensions
B. To develop marketing strategies
C. To facilitate employee training programs
D. To monitor financial performance
E. To view and assess system adherence to Clean Core principles
Question 4
How do validated partners qualify for expert status?
There are three correct answers.
A. By maintaining over 80% Clean Core Quality Gates accepted
B. By achieving an ACV over EUR 550,000 in the last 24 months
C. By completing RISE projects with significant innovation
D. By exceeding standard marketing metrics
Question 5
What challenges do businesses face that SAP aims to address with its transformation journey?
There are two correct answers.
A. The need for rapid market expansion
B. Navigational support to mitigate complexity
C. The need for a proven implementation framework
D. Developing a global workforce
E. Heavy customization
Solutions:
| Question 1 Answer: B,C,D | Question 2 Answer: C,D,E | Question 3 Answer: E | Question 4 Answer: A,B,C | Question 5 Answer: B,C |
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