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Nortel 920-130 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Call Routing & Management | 25% | - Skill-based routing - Agent configuration and login - Vector Directory Numbers (VDNs) - Vector commands and scripting |
| Topic 2: Maintenance & Troubleshooting | 15% | - System logs and alarms - Upgrades and patches - Performance tuning - Common issues and resolution |
| Topic 3: Administration & Reporting | 15% | - Historical reporting and statistics - Backup and restore procedures - Real-time monitoring - System administration tools |
| Topic 4: System Overview & Architecture | 20% | - Hardware and software requirements - System architecture and server roles - Symposium Express Call Center 4.2 components |
| Topic 5: Installation & Configuration | 25% | - Integration with Meridian 1/CS1000 - Server installation and setup - License management - Database configuration |
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