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Nortel 920-326 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Features & Functionality | 25% | - Call routing and distribution - Reporting and management interfaces - Agent and supervisor tools |
| Topic 2: Deployment & Maintenance Concepts | 10% | - Troubleshooting fundamentals - Installation and configuration overview |
| Topic 3: Contact Center Design & Sizing | 25% | - Scalability and redundancy design - Capacity planning and traffic engineering - Hardware and software requirements |
| Topic 4: Symposium Contact Center Architecture & Components | 25% | - System overview and portfolio positioning - Network and telephony integration - Server and software components |
| Topic 5: Integration & Interoperability | 15% | - CTI and third-party application interfaces - Integration with Meridian/CS1000 systems |
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