Peoplecert Peoplecert Certification CMS7-Deutsch

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Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Ordnen Sie die folgenden Aktivitäten den Phasen des Deming-Zyklus zu
1. Überwachen, Messen und Überprüfen
2. Kontinuierliche Verbesserung
3.Initiativen umsetzen
4.Plan für Verbesserungen

A) 3 Plan, 2 Do, 4 Check, 1 Act
B) 2 Plan, 3 Do, 4 Check, 1 Act
C) 1 Plan, 2 Do, 3 Check, 4 Act
D) 4 Plan, 3 Do, 1 Check, 2 Act

2. Wie heißt der Bereich, in dem die endgültigen autorisierten Versionen aller Medienkonfigurationselemente (Cls) gespeichert und geschützt sind?

A) Software Secure Library
B) Service Knowledge Management-System
C) Definitiver Softwarespeicher
D) Definitive Media Library

3. Welche der folgenden Service Desk-Organisationsstrukturen gibt es?
1. Lokaler Service Desk
2. Virtueller Service Desk
3. IT Help Desk
4. Folge der Sonne

A) nur 1, 2 und 3
B) nur 2, 3 und 4
C) nur 1, 3 und 4
D) nur 1, 2 und 4

4. Ein Service Level Agreement ist?

A) Eine Vereinbarung zwischen einem Dienstleister und einem externen Lieferanten
B) Der Teil eines Vertrags, der die Verantwortlichkeiten jeder Partei festlegt
C) Eine Vereinbarung zwischen dem Dienstanbieter und einer internen Organisation
D) Eine Vereinbarung zwischen dem Dienstanbieter und seinem Kunden

5. Welche davon ist die BESTE Beschreibung einer Freigabeeinheit?

A) Eine Metrik zur Messung der Effektivität des Release- und Deployment-Management-Prozesses
B) Der Teil eines Dienstes oder einer IT-Infrastruktur, der von einem bestimmten Release geändert wird
C) Der kleinste Teil einer Service- oder IT-Infrastruktur, der unabhängig geändert werden kann
D) Der Teil eines Dienstes oder einer IT-Infrastruktur, der normalerweise zusammen freigegeben wird

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