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EXIN EX0-100 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ITIL Service Lifecycle | 50% | - Service Design
|
| Topic 2: Key Principles and Models | 20% | - Roles and responsibilities - Functions and organizational structures - Process model and characteristics |
| Topic 3: Introduction to IT Service Management | 15% | - Basic concepts of service and service management - Value creation and service value definition - ITIL terminology and core definitions |
| Topic 4: Technology and Implementation Considerations | 15% | - Service management technology - Compliance and governance basics - Implementation challenges |
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