HP HP Sales Certified HP2-H65

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HP HP2-H65 Exam Syllabus Topics:

HP Selling HP Personal Systems Services 2018 Sample Questions:

1. In addition to using your company's price list, which tool should you use as a reference to get pricing information when no special discount is requested?

A) HP Sales Central
B) HP Channel Services Network
C) HP Support Center
D) HP Care Pack Central

2. Which statement is true about a custom service contract compared to a standard service contract?

A) Custom service contracts offer an SLA that is adapted or tailored to the customer's needs while standard service contracts provide a standard SLA.
B) Custom service contracts offer the same standard SLAs as other contracts, but their service period duration is much longer than what a standard service contract can offer
C) Custom service contracts have only quarterly payment terms; standard service contracts offer installment payment terms.
D) Custom service contracts offer one serial number for HP products; standard contracts offer various serial numbers under multiple subscriptions.

3. Besides explaining that HP has installment payment solutions, how else should you counter a customer's objection that services cost too much?

A) HP Services can be purchased at extremely discounted prices.
B) HP prevents your IT team from needed to spend time working on HP devices, which allows them to focus on their main purpose (innovation).
C) HP Services give you predictability and greater control of the Total Cost of Ownership.
D) HP Services can immediately and seamlessly replace your help desk.

4. With Next Business Day Onsite, what happens if remote support is not possible for the customer?

A) An authorized HP services technician helps the customer get started with the HP Maintenance Kit Shipment/Replacement the next business day.
B) An authorized HP services technician arrives to train the IT team how to repair the device onsite the next business day.
C) An authorized HP services technician ships a replacement device and the customer ships the previously used storage media to a recycling facility on the next business day.
D) An authorized HP services technician arrives to repair the device onsite on the next business day.

Solutions: