HP HP Sales Certified HP2-I47

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HP HP2-I47 Exam Syllabus Topics:

HP Selling HP PS Lifecycle Services 2023 Sample Questions:

1. The IT manager for an enterprise customer states that the hard drives and batteries have failed in some of their HP devices. The manager also says that if they had known ahead of time that the components were failing, the company could have taken preventive action. The manager asks you what can be done to address these issues.
How should you respond to this IT manager?

A) Explain that customers who purchase and register HP Active Care receive proactive alerts about device issues and create a service case.
B) Enroll the customer in the HP Hardware Diagnostics Service, which sends alerts based on the date of purchase and expected life of the hard drives and batteries.
C) Ask to see a list of the failed hard drives and batteries along with a screenshot of the error messages received
D) Discuss the options available to set up automatic alert notifications for all internal components including hard drives and batteries.

2. A potential customer has asked you how HP Lifecycle Services compare to a competitor's services that they have used in the past.
What is the HP recommended way to prepare a response to this question?

A) Compile a list of issues customers have had with the competitor's services
B) List the different HP Services websites that the customer can visit for more information
C) Visit the competitor's website to read the descriptions of their services
D) Refer to the battlecards for the various HP Lifecycle Services

3. What does HP Fix Services provide for HP Personal Systems? (Select two.)

A) Protection from manufacturer defects
B) Operating system and firmware updates
C) Mandatory customer self-repair (offshore)
D) Multiple response time options to meet customer needs

4. Which HP Lifecycle Services can Partners sell but are fulfilled by HP? (Select three.)

A) HP Set Up Services
B) HP Collaborate Services
C) HP Renew Services
D) HP Fix Services
E) HP Device Media Retention
F) HP Post Warranty Services

Solutions: