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Nortel 920-170 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Call Center Configuration | - Agent and skillset configuration
|
| Topic 2: Reporting and Administration | - Monitoring tools and reporting
|
| Topic 3: Application Development for Symposium Platform | - Development environment and APIs
|
| Topic 4: Symposium Call Center Server Architecture | - System components and architecture
|
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