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Nortel 920-181 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: CallPilot RIS.5.0 Overview and Architecture | 20% | - Software architecture and operating system - Integration with Communication Server 1000 - System components and hardware platforms |
| Topic 2: Configuration and Provisioning | 25% | - System parameters and network settings - Integration with PBX and telephony interfaces - Messaging services configuration - User and mailbox setup |
| Topic 3: Installation and Commissioning | 25% | - Keycode licensing and activation - Software installation and configuration - Hardware installation and cabling - Pre-installation requirements and planning |
| Topic 4: Maintenance and Troubleshooting | 20% | - System monitoring and diagnostics - Backup and restore procedures - Software updates and upgrades - Common fault isolation and resolution |
| Topic 5: Security and Management | 10% | - Performance optimization - System security policies - Access control and user authentication |
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