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HP HP2-B117 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| HP Imaging and Printing Product Portfolio | 25% | - LaserJet and InkJet printer families - DesignJet large-format solutions - Supplies, accessories, and service offerings - Multi-Function Printers (MFPs) and Flow MFPs |
| Selling and Value Proposition | 20% | - Presenting solutions and benefits - Pricing, financing, and closing strategies - Competitive positioning |
| Software and Services Overview | 10% | - HP ePrint, JetAdvantage, and workflow tools - Warranty and support options - Managed Print Services (MPS) basics |
| Solution Benefits and Differentiators | 25% | - Total Cost of Ownership (TCO) and ROI - Security, sustainability, and reliability advantages - Key HP technologies and unique features |
| Customer Needs Assessment | 20% | - Matching products to workload and environment - Addressing pain points and workflow challenges - Identifying business and user requirements |
HP Selling Imaging and Printing Fundamentals Sample Questions:
1. What is the key technology behind the leading first page out performance of HP LaserJet printing devices?
A) HP color tables
B) HP FastRes
C) HP instant-on fuser
D) HP intelligent networking
2. What is an effective way of choosing HP imaging and printing products for a customer?
A) Sell products that offer the most functionality to fit within the customer's budget.
B) Match product features to the customer's needs to improve the way they work.
C) Offer free training when selling HP imaging and printing devices.
D) Sell as many devices as possible to secure ongoing sales of supplies and maintenance items.
3. Which feature is unique to HP ePrint Enterprise?
A) Enables mobile devices to print via email to eliminate the need to connect to the device
B) Installed behind the company firewall for added control and security
C) Enables Apple iOS devices to print directly to the HP imaging and printing device
D) Enhances the workflow functionality that is built into HP MFPs and | some HP printers
4. Why is it important to understand the subtleties involved in the use of color in documents?
A) Because colors connote different meanings to people in various cultures
B) Because certain colors cost more to print than others do
C) Because HP printing devices are unable to reproduce some colors
D) Because some colors change when printed on certain types of media
5. What is the most efficient procedure for using an HP flow automatic document feeder to scan multiple sizes of media into the same document file?
A) Separate the pages of the original into stacks of each media type, and use the job build feature to scan and reassemble the document.
B) Scan and copy the smaller pages onto media that is the size of the largest pages, and then load the copies with the larger pages to scan them into a single job.
C) Load all pages into the tray in the original order, and scan them all in the same job.
D) Tape the smaller pages onto blank pages of the largest size, and scan them all at the same time.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: C |







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